First picture is telephone socket which is now not used. Estonia and the Netherlands have already switched. Phone. Virgin Media Community. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. 20-amp duplex plugs are similar in appearance to the 15-amp duplex plugs, with one main difference: 20-amp duplex plugs have a small horizontal slot alongside one of the vertical slots. Please help. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. Hi I have ordered a quick start kit and don't have a virgin media wall socket. These wall plugs are best for household appliances that need more power than a standard 15-amp outlet can provide. Get the Hub ready by connecting the wires. Finish tightening the screws with a screwdriver to secure the mount. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. I think there’s something missing to the Virgin Media wall socket in my flat. These are designed to push over the screw thread on the socket. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. Vonage 2nd line. please - 5241140 We would like to show you a description here but the site won’t allow us. Praying the white is the virgin one. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. nor can I find a external brown box. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . However, there is no Virgin Media Wall socket in my house. • Check the connection is tightly connected, it will make a 'click' noise. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. Don’t have virgin media wall socket. That would indicate the base station and the handsets are in communication with each other. RedTomato said: I removed my Virgin cable about a month ago. Not all properties have an internal wall box. . The telephone cable goes through a hole in the wall into the porch area and is wired into a master telephone socket (must be a VM master phone socket). We'd love to assist with this, I will send you a PM here soon so we can look into what's. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Yes, we will be able to fit another socket for you. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. This is a little untidy for my likeing. Push the red label end of the white cable, into the wall socket. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. But I have no Virgin Media Wall socket in my house. Also there will be an external, often brown, omnibox. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. We're here to help. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Hi I have ordered a quick start kit and don't have a virgin media wall socket. We have a virgin media wall socket with an ethernet port in the wall but no round cable. on 22-08-2022 08:33. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Two virgin media wall. Virgin Media; My Virgin Media; Shop;. Forum Team (Retired) 204 Views. Push the white cable (from the old Hub) into the back of the new Hub. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. Get the Hub ready by connecting the wires. Apparently, if I get a second router, I'd have to turn the main hub into modem mode and then the new router acts as a second access point. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Unscrew the white cable with the black collar. Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. The wall socket is currently in the living room and I need it moved to another room. . I ordered self-install kit just to find out there is no Virgin socket in my new property. Phone Line Dead But Internet Still Works Or Drops Out Noisy Ly. Tudor. have just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. We would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media Community. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. . 0 Kudos. We would like to show you a description here but the site won’t allow us. @umerarifkhan11 wrote:. Hi, I've just moved house and the previous owner had Virgin fibre, so I have chosen to go with them. on 21-08-2023 20:36. on 21-08-2023 20:36. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Hey guys, so I have a Virgin Media SIM only plan £8 for 12gb, anyway, my question is if Virgin Media is moving to o2 anyhow/Virgin Media SIMs to o2 network now, do you think I could get my SIM in the volt bundle to upgrade the speed of the Wi-Fi, as when I go to the offers, all I can see is £12 for. Just push to fit Firmly push the end of the cables into the sockets. Yeh I have but they don’t go in all the way and only one plug. If however the socket itself has been removed you will need assistance. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. If you can set up using a Self-Install pack, but choose to use an engineer for. on 23-10-2022 13:36. From there it is going into the white distribution amplifier. My Virgin Media Hub 3 just came in but realised need a socket wall installed. Socket should be on the underside. Also available from the likes of Screwfix, Homebase, Toolstation etc. I’ve just received my quick start package. The wall socket is - 5109379. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. Hi @bingoman000. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. . If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. 7; 0; 0; CoachDanny. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Alternatively, you can use any coaxial cable with an F connector. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Same thing happened, and on all the wall phone points. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. We all know and love the internet and TV services that can enter our homes through entry points. But I have no Virgin Media Wall socket in my house. The new ones are just screws, the old style Telewest ones are like star shaped head. Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections 5 hours ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections 6 hours ago; Cable already connected to Virgin Wall Socket in QuickStart, set up and connections yesterdayWe would like to show you a description here but the site won’t allow us. If you need a new wall socket, the engineer will install this for you during the appointment. I don't work for Virgin Media. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. I am going to cancel. Residential Hub (3/4/5) offer telephone service in both Router and Modem modes. Common examples include washing. #2. Back a step. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Virgin Media TV boxes need to be connected to a Hub so you can have the ability to watch recordings on any box in your home, no matter which one they're. Tudor. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). Networking and WiFi. i don’t have a virgin media wall socket. Re: No virgin media wall socket. Follow these simple installation steps for your Virgin Media home phone set up. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. You may need to use the. I don't have virgin media wall socket in Volt 2 hours ago; VOLT Virgin and O2 in Volt 3 hours ago; Not getting the Volt upgrade speeds in Volt 6 hours ago; Activating Volt Benefits in Volt yesterday; Late installtion , false promises and worse customer services in. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. My Virgin Media App. . Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Re: No Virgin Media wall socket internally. on 23-12-2022 10:31. I’m a new Virgin customer, and the previous occupants used a different provider. Virgin Media M125 Fibre Broadband. both appear. That's definitely not a normal Cable TV outlet as they are surface mounted in a sloped box with the connections at the bottom pointing down (not out). Browse Virgin Media Virgin Media Community. You need to go outside and locate the brown or grey omnibox on the wall. Which was great as that is in a better location than my master Socket was. Second, you'll likely need a manned installation for your VM services. Tudor. See where this Helpful Answer was posted. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. On the day of activation, connect your new router to the master phone socket. Hey Juanr, thank you for. Has anyone had the same problem?We would like to show you a description here but the site won’t allow us. Tudor. Or you may even find another name on it like NTL, Telewest Broadband, or a handful of other previous. My Virgin Media App. 360 Mini box COAX IN AUDIO SCART OUT HDMI INTERNET. We're pleased to hear you're thinking of rejoining us. 4. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Account - Cable. Thankssocket you need will be marked with the Virgin Media logo. Damaged Virgin wall box: This is the box outside your home that houses the connection from the Virgin Media network to your home. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 1 Mar 2016. Browse. on 03-08-2020 18:05. We can certainly get an engineer visit booked for you to come and install things. Best to have the excess somewhere tucked away if possible. The second two black cables are from a satellite dish, used by. 4. Problem solved? Click to mark as a Helpful Answer,. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. We have the quickstart pack but sadly cannot get broadband set up and working. Wall sockets and no connection. Or you may be quicker than average! You won’t be involved the whole time. The block box on second picture is an amplifier for terrestrial TV. The large Eurobell wall box is where you would connect. Virgin will not remove them. #12. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. Plug into the Hub. Quickstart is the quickest and easiest way to setup our services. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Manage Your Account. I need to book an engineer to install a Virgin media wall socket for my broadband but I can’t find an option on the app. Welcome to our community forums and thank you for your first posts. I have looked everywhere but can't seem to find one. Socket should be on the underside. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. It should be free of charge. Account - Mobile. Options. Re: No Virgin Media wall socket at installation - M100 Fibre Broadband. No wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. Options. If you haven't set it up in the past, Netgear might have a setup you have to go through. The wall socket is - 5109379. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. I have just got my quick start and I don’t have a wall socket and I can’t book an engineer. Push fit the VM-supplied lead onto the socket. Thank you. We would like to show you a description here but the site won’t allow us. Leave at least a six-inch gap between power cables and the Virgin Median coaxial cable to avoid interference with the signal. A Virgin Media. Now have to wait until late next week for a technician to arrive!which will give you a general idea of VM fixtures and fittings. It's possible that a previosu occupant has removed the cabling, VM wouldn't be aware of this. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Wall socket. No Virgin media wall socket on. I don't work for Virgin Media. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. This next section will take about 30 minutes. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsFeb 22, 2022. Options. The cable going in will be a double. There are multiple different branded wall boxes inside our flat but none. There must have been a previous installation or you would not have been offered a self install. on 23-10-2022 13:36. VM BB TV Landline. in Networking and WiFi. Wall Socket. I was told when purchasing the broadband package that fi. Options. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. 1 ACCEPTED SOLUTION. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. Joining in 143 Views. All forum topics; Previous topic; Next topic; 1 REPLY 1. So, a 50 minute broadband, TV and phone. Explain what needs to be done and book an engineer visit. If you really need to take them off, just use a screwdriver to unscrew the screws. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. . Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Don’t plug the power cable into a plug socket yet. I have signed up as a new user for Virgin Fibre. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Switched. on 12-01-2023 10:45. Got my virgin media self install kit but I don't have a virgin socket. on 31-12-2021 10:47. Please see photos. Well I can't seem to find anything like that and the closest thing I can find is a. TV on the go. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. No, the ethernet cable is for a wired device if you have one. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. I am going to send you a private message. Turn on your TV and get connected. Been trying to call VM to book an engineer to visit and help set up cabling, etc but no one answers. Security matters. In that case call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. how can we go about changing our self install to. . Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Adduxi. I have checked outside and there is a brown box shared with the neighbour. ago 2MuchAngst2Handle No coax wall socket, how can I connect my router? Due to covid. However, I do not have any of the specified wall sockets available. Browse Virgin Media Virgin Media Community. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit. charleykate10. Options. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. Options. All you need to do is contact Virgin Media and explain what the issue is. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. In response to Jonny-M. The box does however have a hole in. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. I can only find the TV socket. ” I did not get a silver terminator cap in my packaging to send back. Security matters. I'm very sorry to hear about the non wall socket. Should I cancel and request an engineer to install. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Pop the power cable into a nearby plug socket, and turn it on. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. It is surface clipped usually. Plug the end of the telephone cable you unplugged from the wall socket into the adapter. I have received my quick start-up kit. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Hold the mount against your wall so the holes along the top and bottom line up with the holes you just drilled. 3. The cable that comes from the wall is an F-type cable and what goes in the TV is a normal TV cable, so I bought an F Type to Coax TV Cable to connect those two. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. Manage Your Account. However, I do not have any of the specified wall sockets available. I am so sorry that you have - 5404317 BrowseVirgin media wall socket for broadband is not what js shown on the installation guide. I have 2 Virgin Media wall sockets. - 5250024 We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337 Browse Virgin Media Virgin Media Community I moved house with my family and we wanted to move to Virgin Media. Speed If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. Kind regardsHi, I ordered a broadband only package and was told my address was applicable for a self install kit. on 30-09-2022 14:24. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. Plug the cables into the Hub. My Virgin Media App. I also have this other dual cable going to the Smart Hub. Hi, Same problem here. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I would get virgin to do it. VM BB TV Landline. . Summary of Contents for Virgin Media Virgin TV V6. Explain what needs to be done and book an engineer visit. You'll have to cut the cable and seal the hole up. Options. When you place your order, we'll let you know. It also protects the network from 240 volts being fed to it by faulty TVs in your home. 11-11-2022 12:53 - edited 11-11-2022 12:58. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. If you don’t already have one, you will need to install a Virgin Media wall socket either through self-installation or with a Virgin Media engineer. I don't work for Virgin Media. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Some properties do not have a wall socket, only a cable. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. We have tried plugging it into the only box we found it would fit but no luck. The box and cables may have been removed by the previous occupiers. I don't work for Virgin Media. There are a few solutions if you have an Ethernet cable that doesn’t fit into the socket. Hi team. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. The cable in the second picture is the one you need to connect too. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Browse Virgin Media Virgin Media Community. 3 weeks ago. Thanks . Browse Virgin Media Virgin Media Community. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Next, connect the power cable. com. Stay safe online. My computer is upstairs and my router is downstairs, chained to the existing fibre wall socket. My previous sky microfilter attached here. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. #2. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Call the Pre-installation and delivery team on 0800 052 1734. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. . Installing and configuring your kitThank you. We can certainly get an engineer visit booked for you to come and install things however we'll need to confirm your address details to ensure it's being booked on the correct account. Options. Could you please advise my next steps! Thank you, Alex - 5391208What confuses some people is the push-on connector provided. in Networking and WiFi Sunday; No Virgin Media Wall socket . I'm here to share knowledge, I don't work for Virgin Media. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. There is a cable on the right of the box coming from the outside. We would like to show you a description here but the site won’t allow us. Plug the cables into the Hub. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. So yes, following many takeovers, this is now your Virgin Media connection. We recently applied for a virgin package of tv, phone and broadband. Hello, i registered VM broadband and scheduled to delivery on 1st September. Account - Cable. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. See full list on itblogpros.